As you might be aware, we have been working hard over the past year to improve the quality and responsiveness of our customer care.
This time last year we introduced a 24×7 team, dedicated to catering for our customers’ every need.
In August 2007 we launched a new web site at www.register365.com, which delivered an industry leading range of web hosting and domain name registration services. Register365 became the cost and feature leader of the Irish market.
Incorporated with our new site, we launched a new support system at http://care.register365.com, Building on over seven years of experience in this area, the site includes our new ticketing system, for easily tracking support issues, a library of video tutorials, an extensive, searchable knowledge base, a wide range of downloads and tools and our new forums (directly accessible at http://forum.register365.com). We also revamped the customer control panels to provide a simpler, more straight forward experience.
At the same time, we started providing 24/7 support through Live Chat – available on every page of the website and control panels simply by clicking the ‘Chat’ buttons. This system links you at any time of the day or night, 7 days a week, directly with the care team.
Over the years, we’ve provided freephone telephone support during office hours. In that time we’ve learned through experience and feedback that telephone support is inefficient, expensive and not as effective as email or live chat at delivering problem resolution.
In order to continue offer the most efficient and timely customer support, 24/7, we are discontinuing telephone support from Tuesday 18th March 2008. After this date it will be no longer possible to call 1800 365965.
Here are the standard support channels available to you – all 24/7/365.
Premium Support is available as an option during office hours – Monday to Friday 0900-1730 GMT – by calling us on 1550 365 965. [ Please note that calls are charged at 95c per minute ]