As this is our first entry since we acquired Register365 I would firstly like to say a big thank you for your continued support and understanding during the transition period.
As Operations Director here at Namesco, I am very pleased with our decision to have acquired Register365 and to welcome you all as customers of Namesco. I hope that since May you have seen some improvements to your services.
It is our aim to ensure that your services will not be affected by the change over. We will continue to deliver your services in Ireland whilst providing improved Customer Care and Technical Support from our offices here in the UK.
By now some of you may already have contacted our Customer Care or Technical Support teams. We hope that they have been able to assist you with your enquires. Namesco welcomes customer feedback, so please do let us know of any suggestions you may have.
We have an enviable reputation in the United Kingdom for providing a wide range of quality Internet Service products and services backed up by expert in-house Customer Care and Technical Support teams.
We aim to make it easy for you to contact us, and since the day of our acquisition on the 28th May, premium rate support numbers were replaced with a new local rate number- 1890-944-500. We hope that you have made use of your new local rate support number should you have had any questions.
To increase the availability of our Technical Support from the 1st August 2008 we will be extending our telephone hours to 8am-8pm Monday – Friday and from the 15th August 2008 support will include weekends from 10am-6pm.
We believe that offering these extended hours will allow us to focus on our dedicated telephone support. The Live chat service will therefore close on 31st July 2008.
Should you have any further questions, we will be happy to answer them. Simply email firstname.lastname@example.org or call your new local rate support number 1890-944-500
Once again we would like to welcome you to Namesco Ltd!